Privacy Policy
Effective date: 2026-10-14
Hope: Healthy Outcomes for Personal Enrichment ("we," "us," or "our") operates the website www.hope-counselingcenter.org (the "Site"), with technology provided by Grow Your Practice. This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights you have. By using the Site you agree to this policy.
Information we collect
- Information you give us. When you submit a contact, quote, or booking form, or otherwise reach out, we collect the details you provide — typically your name, phone number, email address, and any message you include.
- Information collected automatically. Like most websites, we and our providers automatically receive standard log and device data (IP address, browser type, pages viewed, referring page) and use cookies or similar technologies for site functionality and measurement as described in our Cookie Policy.
- Scheduling. If you book through our online scheduling tool, the appointment details you enter are processed by our scheduling provider on our behalf.
How we use your information
We use your information to respond to your inquiries, provide quotes and services, schedule and confirm appointments, send communications you request or that relate to our services, keep the Site secure and working, and meet legal obligations. We do not use it for automated decisions that produce legal or similarly significant effects about you.
How we share your information
We do not sell your personal information for money. We share it only with:
- Service providers ("processors") who help us operate — website hosting, CRM/messaging, scheduling, email delivery, and (only with your permission) analytics. They may use it only to perform services for us. The providers that may process personal data through this Site are listed below.
- Legal and safety recipients when required by law, to enforce our terms, or to protect the rights, property, or safety of you, us, or others.
| Provider | Used for | Information it handles | Location |
|---|---|---|---|
| Supabase | Website inquiry routing and operational delivery records. | Contact information, consented advertising attribution identifiers and routing status. Free-text inquiry content is minimized in stored backups where configured; the inquiry is passed to the practice for response. | United States (AWS us-east-1) |
| Resend (Plexo, Inc.) | Delivery of website inquiries and configured transactional notices. | Recipient addresses and the inquiry content needed for the practice to respond. | United States (AWS SES us-east-1) |
| Slack Technologies (Salesforce) | Operational inquiry notifications and team ownership status. | Practice name, inquiry arrival time, source category and non-identifying campaign metadata. No prospect name, email address, phone number or message is included in these notifications. | United States |
| Lovable Labs Incorporated (Lovable) | Builds and hosts client marketing websites and the GYP portal. | Website pages and standard hosting connection data. Optional integrations are disclosed separately in this policy. | United States / EEA (SOC 2 & ISO 27001 data centers; SCCs for transfers) |
Cookies, analytics & tracking
The website uses first-party resources for its core functions. Embedded Google Maps remain unloaded until you explicitly select Load Google Map. Loading a map is optional and is separate from advertising choices. You can use the address or directions link instead. Advertising conversion measurement loads only after advertising permission and an accepted website submission on the neutral confirmation page. You can set or change your advertising preference through Cookie preferences; a Global Privacy Control signal blocks optional advertising measurement and attribution storage. Details, including the specific technologies actually in use on this Site, are in our Cookie Policy.
Health information & this website
This website is an informational and contact website for a health-care practice — not a treatment, patient-portal, or medical-records system. Please keep the following in mind:
- This is not a secure or confidential channel. Do not submit diagnoses, treatment details, medical history, insurance/claims information, or other sensitive health information through the contact form, email, or text. Share only what is needed to request an appointment or a call back (for example, your name, contact details, and a brief, general note).
- This form is not part of clinical intake. It captures only the limited contact information needed to respond to your inquiry. Clinical care, intake, and health records are handled through the practice's own secure clinical systems — not through this website.
- How health information is handled. Any health information the practice receives is handled in accordance with applicable law, including HIPAA where it applies, under the practice's Notice of Privacy Practices (available from the practice on request).
- Sensitive-data choice. To the extent any information you voluntarily provide could be considered sensitive (including information that could reveal a mental- or behavioral-health interest), we use it only to respond to you, we do not sell or share it for cross-context behavioral advertising, and you may ask us to delete it at info@hope-counselingcenter.org.
If you are an existing client and need to reach Hope: Healthy Outcomes for Personal Enrichment about your care, use the secure method the practice has given you rather than this website.
Consumer health data (Washington, Nevada, Connecticut & similar)
Some states have specific "consumer health data" laws — including Washington's My Health My Data Act, Nevada's SB370, and Connecticut's health-data provisions. If one of these applies to you:
- We collect only the limited contact information you choose to provide through this Site, and we do not knowingly collect consumer health data beyond that.
- We do not sell consumer health data, and we do not use geofences around health-care facilities.
- We will not share consumer health data with third parties for their own purposes without your consent, except as needed to respond to your inquiry or as required by law.
- You may withdraw consent, request access, or request deletion of any such data by emailing info@hope-counselingcenter.org.
Washington residents may have additional remedies, including a private right of action under the My Health My Data Act.
Data retention & security
We keep personal information only as long as needed for the purposes described here or as required by law, then delete or de-identify it. We typically retain inquiry and lead records for up to 24 months after our last interaction with you, and routine operational logs for up to 12 months, unless a longer period is required by law — and you may request deletion sooner. We use reasonable administrative and technical safeguards to protect it. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your privacy rights
You may request access to, a copy of, correction of, or deletion of the personal information we hold about you, and you may opt out of non-essential communications at any time. To exercise any right, contact us using the details below; we will verify your request and respond as required by applicable law. We will not discriminate against you for exercising your rights.
California privacy rights (CCPA/CPRA)
If you are a California resident, and to the extent the California Consumer Privacy Act applies, you have the right to:
- Know / access the categories and specific pieces of personal information we have collected, the sources, the purposes, and the categories of third parties we disclose to;
- Delete personal information we collected from you, subject to legal exceptions;
- Correct inaccurate personal information;
- Opt out of "sale" or "sharing" of personal information for cross-context behavioral advertising; and
- Limit the use of sensitive personal information, and be free from discrimination for exercising your rights.
We do not sell your personal information for money. Some uses of cookies and advertising or analytics technologies may be considered a "sale" or "sharing" under California law. You can opt out at any time by enabling Global Privacy Control (GPC) in your browser — we treat a GPC signal as a request to opt out of sale/sharing — and, where our cookie banner is active, by rejecting non-essential cookies (Cookie preferences).
Notice at collection: the categories of personal information we collect, the purposes, and the third parties we disclose to are described in this policy ("Information we collect," "How we use," and "How we share," above); we collect no categories beyond those listed, and we retain personal information as described under "Data retention & security." We do not knowingly sell or share the personal information of consumers under 16.
To exercise these rights, contact us by email at info@hope-counselingcenter.org or through the contact form on this Site — two methods are always available. We will verify your request and respond within the timeframe the law requires, and you may use an authorized agent.
Other U.S. state privacy rights
Residents of states that have enacted comprehensive consumer-privacy laws — including Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Florida, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Indiana, Tennessee, Minnesota, Maryland, Rhode Island, Kentucky, and others as they take effect — may have the right to:
- Access / confirm whether we process their personal data and obtain a copy of it;
- Correct inaccuracies and delete their personal data;
- Opt out of targeted advertising, the sale of personal data, and certain profiling; and
- Opt in before we process sensitive data, where required.
The specific rights available vary by state, and some states' rights are narrower (for example, Iowa does not provide a targeted-advertising opt-out).
To exercise any of these rights, email info@hope-counselingcenter.org or use the contact form on this Site. We will respond within the period required by your state's law. If we deny your request, you may appeal by replying to our response within a reasonable time; if we deny your appeal, we will provide you with a way to contact your state Attorney General to submit a complaint.
Children's privacy
The Site is not directed to children under 13 (or under 16 where applicable), and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. The "Effective date" above reflects the latest version, and we will post material changes on this page.
Contact us
Questions or requests about this Privacy Policy? Contact Hope: Healthy Outcomes for Personal Enrichment at info@hope-counselingcenter.org.
Optional Google Maps
Office maps load only after you select Load Google Map. This connects your browser to Google and its map, script and font services. Google may receive your IP address and browser information and use cookies under Google’s Privacy Policy. The map request is configured not to send this page’s referrer address. You can use the written address or directions link instead; following an external link opens the provider’s website. Loading a map does not grant advertising permission.
Optional Google Ads Conversion Measurement
Google Ads conversion measurement is designed to load only on a neutral request-confirmation page after the website accepts a submission and after you permit advertising measurement. A Global Privacy Control signal blocks this measurement.
Google may send conversion and confirmation-page measurement requests, including a page-view request from its tag and technical tag requests. These can include advertising click and event identifiers, the neutral confirmation URL and title, browser/network information, and Google-generated technical parameters. It does not include form contents, names, email addresses, phone numbers, condition or service page names, or enhanced-conversion contact data. This website does not use this setup to create remarketing audiences. Accepting a website submission does not confirm delivery, an appointment, or eligibility for care.
You can reject advertising measurement or change your choice through Cookie preferences. The website inquiry form remains available without advertising consent.